Do you need any help? Do you have any questions that you cannot answer using the information stated on our website? Please don’t hesitate to contact us at any time through the contact form in the section contacts. We will be more than happy to answer any of your questions and help you with whatever we can.
Once your order has been confirmed, it is possible to cancel at any point until the packing and shipping process has started. If you want to cancel your order please contact us through the contact form in the "Contacts" page, quoting the order number.
We ship our products using different courier companies in order to provide the lowest shipping costs for you. The companies we work with are BG Postal Service and DHL. All items above €200 are insured but we advise using the DHL courier service for a more prompt and secure shipping service.
Please keep in mind that Be Duende is not responsible for delays, caused by customs clearance processes or any other unforeseen circumstances.
After placing the order, the customer will receive a confirmation e-mail with the information of the order and a delivery tracking code (if applicable).
For shipments outside of Europe, please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
In case the order wasn’t shipped successfully because of incorrect information, provided by the customer (contact number, address, etc.) or if the customer does not accept the delivery, and the package is returned to us, if you would like us to send out the order again the shipping is at the expense of the customer.
Kindly note that dispatch times may increase during high demand periods.
Please be advised that the some of the products that you might purchase will be exclusively handcrafted for you by independent brands and designers with no big production capacity. Due to this, it is possible for delays to occur. If that is the case you will be notified as soon as possible.
When you make an order that contains an item that is specially crafted for you and another that we have in stock, we will ship the two items separately. This WILL NOT affect the shipping cost. It is done for your convenience so you can enjoy your product as soon as possible. If you wish to wait until the former product is crafted for you and receive both products with the same shipment, get in touch with us immediately after you place your order and quote the order number.
Returns, Exchanges, Refunds
You have the legal right to cancel your order within fourteen working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days.
Be Duende will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labeled and with the original packaging. Be Duende will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please contact us through the contact form in the "Contacts" section.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within fourteen days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.
The following items may not be returned or exchanged:
Personalised items or goods which have been made to a customer's specification;
For reasons of hygiene, we do not accept the return of any beauty product or fragrance, ladies' and men's briefs, swimming costumes and bikini bottoms, unless the protective adhesive strip is still in place or the item is unsoiled and in a saleable condition. Pierced earrings.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of Be Duende. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
Returns received outside the above time frames will not be accepted.
Sizes are listed on our website according to the information provided by our suppliers. Simply click on the 'Select a Size' menu to view all available sizes.
We understand that picking a size can be difficult sometimes due to the fact that we all come in different shapes and sizes, which is why offer a size chart to help you choose the correct size.
If you are unsure about a product's size, please contact our Customer Care Team through the contact form in the "Contacts" page for further assistance.
Beyond the ephemerality of trends, we present to you timeless objects of a very individual nature which are nevertheless made to a standard of perfection and are given the attention they deserve. The added value on the products that you will find here is not a meaningless status symbol or a trendiness - which will last for a few months, or at best, a couple of years - it is rather the manual labour, attention and the imbued spirit of the artists who have created them.
We believe that every product created individually for each customer brings added value which cannot be found in mass-produced items. Here you will find everything from fashion, to fine art and furniture, all of which are united by the principles in which we believe and profess.
Please be advised that some of the products on our website will be exclusively crafted for you right after you place the order. Any slight differences between the product example image and the delivered item cannot be contested. They should rather be appreciated as proofs of the handcrafted creation process.
We currently support the following currencies - Euro, British Pound, and US Dollar. The exchange rate we use is in accordance with the daily exchange rate of the Bulgarian National Bank. You can change the currency from the "Filter" navigation button in the top right corner of the "Shop" page.
We accept online payment in a secure environment by Paypal.
All prices quoted on this website are accurate at the time of publication.
All prices are inclusive of Bulgarian sales tax (VAT) at the current rate which is 20%. This will appear on your order confirmation and is itemised for you as you pass through the checkout in the Be Duende shop.
If your order is being dispatched to a destination outside the European Community (EC) this sales tax will be deducted at the checkout stage and this will be shown on your invoice. If your order is being dispatched to a country which is a member state of the EC then the total price will include VAT at the current rate.
Please note that Be Duende has no control over any customs or import duties that could be levied on international shipments when the package reaches your destination and for which you will be liable.
The best way to receive updates about new arrivals, upcoming sales, and promotions is simply by signing up for our newsletter. You can subscribe when creating an account, or by entering your email address in the 'Newsletter Signup' section at the bottom of any page at www.beduende.com
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