This website is owned and operated by Mediablister Ltd. Chataldja 29, Sofia 1527, BulgariaCompany Registration (Bulgaria) 204078105
This document governs your relationship with www.beduende.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms & Conditions”).
By using the services of this website and placing an order you are agreeing to these Terms & Conditions, so we advise you to read them. If you are unhappy with any aspect of these, then you should contact our customer service via email at email@example.com before placing your order with us.
We reserve the right to change these Terms & Conditions from time to time, so you should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force major for which we will not be responsible.
Our acceptance of your order brings into existence a legally binding contract between us.
- Our Contract
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(a) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.
If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices on Be Duende are given in British Pounds Sterling (£); Euro (€) or US Dollars ($) and are shown inclusive of Bulgarian sales tax (VAT) at the current rate of 20% but exclusive of delivery costs. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost’.
If your order is being dispatched to a destination outside the European Union (EU) then VAT will be deducted at the checkout stage and this will be shown on your invoice (WE HAVE TO MAKE SURE THAT HAPPENS OPERATIONALLY). If your order is being dispatched to a country which is a member state of the EU then the total price will include VAT at the current rate.
Please note Be Duende has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
You must pay by debit, credit card or through Paypal at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. Before accepting your order, we will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.
Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Cancellations, Returns, and Refunds
Under the Distance Selling regulations, you have the legal right to cancel your order within fourteen working days of receipt of the goods. Once you have notified us, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
Returns and Refunds
Under EU law regarding the protection of consumers’ rights, you have the right to return an item within 14 working days of receipt, irregardless whether the item was faulty or not. In order to return an item get in touch with us in the aforementioned time frame through THIS form and we will issue your return and refund as soon as possible or within 30 days of your return request. Notification of returns received outside of the above time frame will not be accepted.
Unless the goods are faulty (refer to section Faulty Goods) the return shipping return must be arranged by the customer. If that is not the case, we will deduct the shipping amount from your refund.
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
All Items must be in original, resalable condition.
If returning an item from outside the EU, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. BE DUENDE is NOT responsible for any return custom charges made.
Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you.
If we sent the wrong colour or size we will be happy to offer you a replacement. In case we cannot offer you a replacement we will offer a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.
Please be advised that some of the products on our website will be exclusively crafted for you right after you place the order. Any slight differences between the product example image and the delivered item cannot be contested. Rather be considered as a fault these slight differences should be appreciated as proofs of the handcrafted creation process.
Accuracy of content
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Be Duende or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Be Duende and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and Be Duende will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Be Duende and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Be Duende’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Be Duende and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are owned by Be Duende.
You agree to indemnify, defend and hold harmless Be Duende, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Be Duende shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms & Conditions will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaint handling procedure which we will use to try to resolve any issues and disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Be Duende. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Be Duende.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without expressed written consent.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with The Law of the Republic of Bulgaria. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the Republic of Bulgaria.
For disputes that cannot be solved by our website, you can refer to the OPC website: